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Opening Hours

Monday & Wednesday 8.00am–6.00pm
Tuesday, Thursday, Friday  8.00am–5.00pm
Saturday 8.00am – 12.00pm

Closed public holidays .

 Contact

Reception: (07) 4781 4495
Fax: (07) 4779 2739
Email: reception@jcuhealth.com.au

Appointments

If you have a few things to discuss or if you think you will require more time with your General Practitioner (GP), please book a long appointment. A long appointment will be more expensive but you will receive more back from Medicare. Please phone us if you cannot keep your appointment so that we may give it to someone else.

Home Visits and Telephone Support

If you require a home visit please discuss this with your GP. GPs in the practice may be contacted during normal surgery hours. If the GP is with a patient, a message will be taken and you will be advised by the reception staff when it is likely that the GP will return your call. Your call will always be put through to the GP or Nurse in an emergency.

Fees

We are a mixed-billing practice.

Most doctors bulk bill students of James Cook University, pensioners 65 years and above and children under 16 who hold a current Medicare card (some exclusions apply). Please bring your Medicare card with you to the surgery. Pensioners under 65 and HCC holders may be charged a discounted fee.

Private fees apply for visits with our Psychologists. They accept referrals under Mental Health Treatment Plans which will allow you to receive a rebate from Medicare (conditions apply).

A full list of fees is available at reception. All accounts must be settled on the day of the service, no accounts are issued. Fees may be paid by cash, credit card or EFTPOS.  If you do not attend a booked appointment, a “Did Not Attend” fee will be charged.

Teaching Health Professional Students

From time to time we may have medical, nursing or other health professional students in the practice. We will always ask for your consent to involve students in your consultation before you see the GP.

Results

We ask that you make an appointment with your doctor to discuss your test results.  No results will be given out over the phone.

Reminder Systems

The practice has reminder systems in place. Please inform us if you do not wish to participate in this.

Feedback

We believe problems are best dealt with at the practice and we want to know if you are concerned with any aspect of our service. However, if you feel there is a matter that you would prefer to take up outside, please contact The Health Quality and Complaints Commission on 1800 077 308.

Services Available

  • Antenatal care
  • Childhood Immunisations
  • Counselling
  • Dive Medicals
  • ECG: Heart checks
  • Family Planning
  • Hearing tests
  • Hepatitis A and B Vaccinations
  • Industrial/ Insurance medicals
  • Men’s Health
  • Meningococcal Vaccinations
  • Mental Health
  • Minor surgery, skin cancers
  • Nutrition Advice
  • Pap Smears
  • Pregnancy Tests
  • Sexual Health Checks
  • Spirometry: lung test
  • Travel Medicine
  • Weight Management
  • Women’s health
  • Yellow Fever Vaccinations
  • Many other services and vaccinations

Our Philosophy

JCUHealth strives to deliver high quality family medicine. By offering choice of General Practitioner and flexible appointments we aim to meet the needs of our patients.

We have a strong association with James Cook University and from time to time there may be medical students refining their practical skills with our experienced GPs in the practice. We will ask your consent for the students to be present in your consultation.

After Hours Care

When the surgery is closed, you can access medical care by calling National Home Doctor Service on 13 74 25 or you can attend the Emergency Department at the Townsville Hospital.

Privacy: Your Personal Health Information

Your General Practitioner needs information about your past and present health in order to provide you with high quality care. This practice will make sure that you are able to discuss your health with your General Practitioner in private.  We have a legal and ethical duty to protect patient information. This practice follows ‘The Privacy Amendment (Private Sector) Act (2000’) for the Management of Health Information developed by the Royal Australian College of General Practitioners. This means that your personal health information is kept private and secure. Unless you have been specifically asked to consent to sharing your health information with other health professionals who are also providing your care, it will not be shared with any other parties. The approach used is consistent with the provisions of Federal and State Privacy legislation. The Practice has a written policy on personal health information. This policy is available to all patients for inspection.

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